This Privacy Policy explains how Flight Crew Pro ("the App", "the Service") collects, uses, stores and protects information when used by airline cabin crew to log their flights and flying hours and, for Bangladesh Biman crew, to calculate duty and allowance figures. Crew create their own account by registering with an email address, which they confirm with a one-time code sent to that address. The App is for adult airline crew only.
Flight Crew Pro is operated by Excellent Soft. For the purpose of this Privacy Policy, Excellent Soft is the Data Controller of the information described below.
a) Identity and contact information: full name, nickname, phone number, email address, photo, date and place of birth, gender, blood group.
b) Government and travel documents: National ID number, passport number and passport type, and (where applicable) license/certificate and training documents you upload for verification.
c) Employment information: the airline you choose and your designation. Bangladesh Biman crew only also provide their staff number, joining date and basic salary, which we use to work out allowance rates; crew of other airlines are not asked for these.
d) Flight and duty data: the flights you log, flight times (blocks off/on), sectors flown and the flying hours calculated from them. For Biman crew this also includes layover and rest records and the allowance figures calculated from them (flying allowance, overtime, incidental allowance, short-rest allowance).
e) Account, device and technical data: your password (stored only as a one-way hash), the one-time codes we email you to verify your address or reset your password, a device push-notification token (used to deliver notifications), app version, and standard technical logs (IP address, device/browser type) generated by our servers when the App is used.
f) Support messages: messages you send through the in-app support chat.
We use the information above only to operate the Service for its intended purpose, specifically to:
a) create and maintain your crew profile and identity records;
b) schedule and record duty, flights and layovers;
c) calculate flying allowance, overtime and other duty-related payments correctly;
d) verify passport, license and training-document validity and send expiry reminders;
e) provide in-app support/chat when you contact us;
f) send you duty-related push notifications;
g) maintain the security, integrity and proper functioning of the Service.
We do not use your data for advertising, and we do not sell or rent your personal information to any third party.
Your information is accessible only to you (through your own account) and to authorized Excellent Soft administrators who need it to operate and support the Service. We use Google Firebase to deliver push notifications, which processes your device token on our behalf. We do not sell your personal data or share it with other third parties, except where required by law or a valid legal request from a public authority.
Data is stored on servers we control and is protected using reasonable administrative and technical safeguards, including authenticated access and role-based restrictions on the admin panel. However, no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We keep your information for as long as your account exists. When you delete your account, your data is permanently deleted as described below. Copies in routine system backups are not used and are discarded in the normal backup rotation.
You can view and correct your information in the App under My Profile. You may also ask us for a copy of it using the contact details below.
You can delete your account at any time:
After you confirm, your account is locked immediately and permanently deleted after 14 days. You can cancel with the link in the email we send you at any time before then. When the deletion happens we delete: your login account and profile (including your photo), passport, ID card, training and qualification records and uploaded document photos, your flight logs, flying-hour and allowance reports, flight invitations, support-chat messages, notification emails and device token.
We keep only what is not yours alone: shared flight-schedule data that other crew members are also on (your link to it is removed), and technical audit logs from which your name is detached.
The Service is intended solely for adult airline crew and staff and is not directed at children. We do not knowingly collect information from anyone under 18.
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective date" above.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: excellentsoftbd@gmail.com.